Thank You, ISC International Customers!
- ISC International Customers
As we roll into February, our 2012 plans are starting to take shape here at ISC International. We expect to launch a few new business messaging products this year that will help our customers communicate more efficiently and securely than ever. But before we completely turn our attention to what’s next, I wanted to take a moment to say “Thank You” to the customers we’re been privileged to serve in 2011. Our goal has always been - and will continue to be – to deliver a great experience for our customers; a reliable service at a competitive price backed by first-class customer support. But there’s always room for improvement, and we welcome input. Let us know how we’re doing, and here’s to a prosperous 2012!
Be Heard with Fax Broadcast
In today’s sea of electronic communications, we’re always looking for ways to help our customers’ messages stand out in the crowd. One tactic that’s getting a lot of attention lately is fax broadcast, or broadcast messaging. With fax broadcasting, customers can create one message, then deliver it simultaneously to an unlimited number of recipients via multiple channels: fax, SMS text, email and telex. Build once, use many – as I like to say.
It’s efficient, of course. Some of our customers use fax broadcast to deliver seminar invitations to thousands of customers. Others use broadcast messaging to share documents and brochures. The time-saving possibilities are endless, and can be particularly valuable when time is of the essence.
- Police agencies use broadcast messaging to get amber alerts out to the media.
- College campuses use broadcast messaging to deliver timely warnings of campus crimes or threats to safety.
- Emergency preparedness offices use broadcast messaging to issue weather event warnings.
Remember the earthquake and subsequent tsunami that devastated Japan earlier this year, killing 15,000? The US Department of Homeland Security, in a report about the crisis, noted that the damage would have been far worse had early warning systems not been in place. NOAA’s Pacific Tsunami Warning Center issued warnings immediately following the earthquake, including alerts sent via ISC International fax broadcast.
In mission-critical communications such as tsunami warnings, getting the message out quickly is top priority. But that’s only half the battle. These days, our customers must also consider how their messages are being delivered. With so many forms of electronic communications available today, we’re all developing preferences. I still favor email but some of my colleagues prefer (and pay more attention to) text messages. By combining delivery channels, broadcast messaging lets our customers cover all the bases – increasing the chances of being heard.
Whether it’s a matter of life and death or simply a matter of efficiency, fax broadcast is helping businesses of all kinds get the word out.
Faxing Services: Top Things that Impact Cost
Although we’re starting to see signs that the economy might be on the rebound, companies are still under pressure to cut capital investments – technology spending included. So as organizations assess the efficiency and effectiveness of their fax solutions, it’s more critical than ever that the evaluation be comprehensive. Of course, the most obvious consideration is cost. But the advertised price of a faxing solution tells only part of the story.
The true value of a faxing solution, whether handled in house or by an outsourced fax provider, lies in its flexibility; its ability to scale to an organization’s changing needs. Today, you may not need all the advanced faxing features available on the market. But what about tomorrow? Flexibility is often the most overlooked consideration when evaluating the merits of a faxing solution. But flexibility can have a tremendous impact on cost because full-featured solutions enhance productivity. Just imagine how your company can benefit from the wide range of features available by top-tier providers today:
- View and manage fax traffic in real time
- Create a custom professional fax cover sheet
- Generate custom messaging reports
- Send a broadcast message to various formats
- Send/Receive color fax
- Track responses with barcodes
- Populate forms with variable data
- Imprint the actual date and time of receipt
- Identify the sender by name rather than fax number
- Convert an inbound fax to plain text for editing optical character recognition
- Interface with and migrate data from applications
- Route faxes to alternate e-mails during vacation
You probably don’t need all of these features immediately. But when evaluating Internet fax services, look for providers who offer not only what your organization needs today, but what it might need tomorrow – as your company grows and business practices change. Flexibility enhances productivity, yet it is the most overlooked consideration that impacts the cost of faxing services. Don’t be caught without it.
Barcode Tracking
Every outgoing fax is assigned a unique barcode, allowing you to monitor and track responses & easily send automatic follow-up faxes in real time.Fast Turnaround
“You are the greatest! I can’t believe how fast the turnaround is. I will have anyone interested in faxing contact you for setup.”Joan L., New York
Broadcast Messaging
Experience the freedom of sending an infinite number of e-mails, faxes, telex and test message all at once.Time Stamp Saves Time
“I absolutely love that you added the date and time stamp to my faxes as I send and receive numerous faxes from our state regulators. This saves me so much time.”Susan F., Florida
Color Faxing
Graphs, charts, medical and lab reports come alive in full color with no additional software or equipment to install.Personal Attention
“I appreciate your patience and everything that you have done to help me understand the process. Don’t know what I would have done without you.”Amanda B., Ohio
Automatic Forms Overlay
Time-consuming documents like batch invoices and purchase orders are produced and sent automatically and instantly.Fantastic Customer Service
“As always, your customer service is fantastic! Thank you again.”Jason W., Arizona
Telex Services
Send a message to any telex number in the world, even to ships at sea, directly from your PC, then receive delivery confirmation via e-mail.Desk Top Faxing Ease
“Let me just say that desk top faxing is the next best thing to sliced bread!”Joan P., Rhode Island
No Size Limit
If an inbound fax exceeds your specified size limit, we'll divide it at page breaks into smaller files, then deliver it as multiple faxes so you'll never miss another fax.Comprehensive Extranet
Experience complete control in managing and sending your business messages by tracking their progress in real time, adjusting security permissions and analyzing results.