| Title | | Backup Connections Deliver International Messages Reliably |
| Client | | Several International Customers |
| Client Industry | | Petroleum; Finance; Government |
| Challenge | | ISC's international customers are required to send messages to all parts of the globe. Message transmission can be difficult and is affected by many factors, such as the quality of transmission lines in the area, storms, and messaging traffic volume. Every telecom carrier periodically experiences difficulties providing a solid continuous connection. |
| Solution | | ISC procured telecom circuits from a number of different leading telecom providers. Now, if one particular provider is having difficulty delivering to a certain part of the world, ISC can redirect the customer's message to another telecom provider who can get the message through. This has proven to be very successful. Further, as a result of network programming designed by ISC's engineers, if a particular message is not getting through on a particular provider, the network will automatically switch to a different provider after a set amount of tries. |
| Results | | ISC's customers can successfully have their messages delivered, even to the most remote and challenged areas of the world. |
| Services Provided | | These transmission innovations enhance all of ISC's services, including inbound fax, outbound fax, archiving and broadcast fax. |
Case Studies