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Frequently Asked Questions

Q: How does a fax service work?
With the outsourced fax service provided by ISC International Limited, you send and receive faxes, SMS (text messages), telex and broadcast messages via e-mail. You simply create an email, attach a file and click "send". ISC electronically converts email to fax and delivers it to one or many recipients. We support many e-mail clients including:

  • Outlook and Outlook Express
  • Lotus Notes
  • Web-based e-mail

In addition to desktop/mobile faxing, ISC also offers application faxing. With it, data stored in a customer's application can be sent directly to ISC in text format, SMTP or FTP. Once received, ISC converts that data to a custom-formatted, outbound electronic fax.

Q: How will I know if my message was delivered?
You will receive an email confirmation that your fax or telex was successfully delivered. If your fax or telex was not delivered, you will be notified by email. With ISC's Web Administration tool, you can monitor and manage the details of your company's messaging traffic.

  • View message activity in real time
  • Get fax delivery confirmation
  • Find canceled faxes and see the reason why each was canceled
  • Resend canceled faxes
  • View fax images
  • Search for a fax
  • View fax tracking by department

Q: Are my messages archived?
With our Message Archiving service, you can store, search and retrieve your inbound and outbound fax, SMS and telex messages indefinitely and securely - without taking up storage space on your own server. Our message archiving meets the recordkeeping and compliance requirements of of HIPAA and the protected document retention requirements of Sarbanes-Oxley.

Q: What are the benefits of using an outsourced fax service?
Easy to Use: Send a fax, SMS or telex directly from your computer, mobile device or application. No additional software or hardware is needed.

Fast and Efficient: With our fax broadcast services (also known as fax blast or broadcast messaging) you can send 10 or 10,000 messages in minutes. You'll get delivery confirmations via e-mail.

Customizable: Personalize your messages to make an impression or to meet regulatory requirements. You can include logos on cover pages, add custom text fields, time & date stamping and customize your delivery confirmations.

Secure: At ISC, our security practices comply with HIPAA standards for integrity, availability and confidentiality of sensitive data.

Redundant: ISC maintains two inter-connected data centers located over 20 miles apart from each other. Each data center contains all critical components necessary to facilitate messaging traffic and message archiving and contains a backup set of components so there is no single point of failure.

Cost Effective: The services provided by ISC International can save your organization valuable time and money. Consider this:

  • You can retire your fax servers.
  • There's no hardware or software to purchase or maintain - freeing up your support staff to tackle other issues.
  • There are no implementation costs.
  • You can eliminate dedicated telecom or phone lines (previously used for a fax).
  • You'll save time when you can send thousands of messages with one email from your desktop PC.

Q: Who do I contact if I need help?
ISC International is located in Milwaukee, Wisconsin, USA.

Contact our business office:
Call or e-mail to learn more about ISC International Limited services.
 
Monday through Friday, 8:30 to 5:00pm CST
Phone: (414) 476-7755
Toll Free: (877) 472-4525
Email: sales@iscinternational.com

Technical support for our current customers:
Talk to a technician any time of the day or night.
 
24 hours a day, 7 days a week, 365 days a year
Phone: (414) 476-7755, Option 4
Email: support@iscinternational.com

Q: What type of file extensions do you accept for attachments?
We currently accept the following commonly used file extensions.
 
  Document Type File Extension
Adobe Acrobat pdf
Adobe Postscript ps, eps, ai
AutoCAD dxf
HP Printer pcl
HTML Documents htm, html, shtml, sht
Image Files bmp, cgm, dcx, gif, jpeg, jpe, jpg, pcx, tif, tiff
Lotus 123 wk3
Microsoft Access Snapshot snp
Microsoft Document Imaging mdi
Microsoft Excel xls, xlt
Microsoft Graph gra
Microsoft Power Point ppt, pps
Microsoft Project mpp, mpt
Microsoft Publisher pub
Microsoft Visio vsd, vss, vst, vsw
Microsoft Word doc, dot
Microsoft Wordpad wri
Text Documents txt, rtf, rtx
Word Perfect 5.x/6.x wp, wp51, wpd

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